1. Introduction
At Flox Markets ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our trading platforms, mobile applications, and associated services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
To provide you with our trading services and comply with global financial regulations (such as KYC and AML laws), we must collect various types of information.
2.1 Personal Identification Information
When you register for a live account, we collect:
- Full name, date of birth, and gender.
- Contact details including email address, physical address, and phone number.
- Government-issued identification (e.g., passport, national ID card, driver’s license).
- Proof of residence (e.g., utility bill, bank statement).
- Tax identification numbers.
2.2 Financial Information
To process your deposits and withdrawals, we collect bank account details, credit/debit card numbers (stored securely by compliant third-party payment processors), and cryptocurrency wallet addresses.
2.3 Trading & Technical Data
We automatically collect data regarding your interaction with our platforms, including:
- Trading history, open positions, and account balances.
- IP addresses, browser types, and device identifiers.
- Operating system details and login timestamps.
3. How We Use Your Data
We utilize your personal information for the following purposes:
- Service Provision: To create and manage your trading account, execute your orders, and process your financial transactions.
- Regulatory Compliance: To verify your identity, perform anti-money laundering (AML) checks, and report to relevant tax or regulatory authorities as required by law.
- Customer Support: To respond to your inquiries, troubleshoot platform issues, and send administrative or account-related alerts.
- Platform Improvement: To analyze user behavior, improve our website functionality, and enhance the security of our trading ecosystem.
6. Data Security & Retention
6.1 Security Measures
We implement robust, institutional-grade security measures to protect your data. This includes 256-bit SSL encryption for data in transit, secure hashed storage for passwords, and regular vulnerability audits of our infrastructure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
6.2 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Due to financial regulations and AML laws, we are legally required to retain your KYC documentation and trading history for a minimum of five (5) to seven (7) years after your account is closed.
7. Your Privacy Rights
Depending on your jurisdiction (such as under the GDPR for European residents or the CCPA for California residents), you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your data, subject to our legal retention obligations.
- Right to Restrict Processing: Request a temporary halt on the processing of your data.
- Right to Data Portability: Request to receive your data in a structured, commonly used, machine-readable format.
To exercise any of these rights, please contact our Data Protection Officer using the details provided below.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our Data Protection Officer:
- Email: privacy@Floxmarkets.com
- Phone: +1-800-CRYPTO-24
- Mailing Address: Flox Markets Compliance Dept, 123 Financial District, London, UK.